On December 10, the President of Poland Bronisław Komorowski signed an amendment to the Telecommunications Act adjusting the Polish law to EU regulations. The new rules will come into force 30 days after their publication in the Official Journal.
Changes resulting from the European regulations are aimed at extending the powers of subscribers and users, strengthening the protection of personal data and increasing competition in the telecommunications market.
The amendment introduces (among others) the possibility of concluding an agreement in electronic form and the obligation to inform the customer about exceeding the data transmission limit. It is also important that the time of porting a number to another telecommunications network shall be no longer than one day. In addition, the new rules reduce data retention time for operators to 12 months (currently it is 24 months).
Particularly important to all customers are the provisions relating to agreements, rules and tariffs, which must be defined in a manner understandable and accessible to customers. When the new legislation enters into force, the operators will lose the ability to impose unfavourable, long-term agreements - the first agreement shall not be signed for a period longer than two years. Customers will also gain the option to sign agreements shorter than a year.
Another important change is the possibility of concluding agreements using digital forms available on the operators' websites. New regulations help the customer in making informed decisions about entering into an agreement, which could be concluded without visiting stores and customer service points and after careful consideration of the proposed terms of the agreement.