The Position of the President of UKE on Roaming - UKE

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The Position of the President of UKE on Roaming

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2017-05-16
UKE
On 15 June the rules come into force laying down measures concerning open internet access and amending Directive on universal service and users’ rights relating to electronic communications networks and services and Regulation on roaming on public mobile communications networks within the Union, which introduces the "Roam Like at Home" rule and detailed conditions concerning the charges for telecommunications services in the EU.

 

Regulation (EU) 2015/2120 of the European Parliament and of the Council of 25 November 2015 laying down measures concerning open internet access and amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union, which introduces the "Roam Like at Home" rule and detailed conditions concerning the charges for telecommunications services in the EU comes into force on June 15, 2017. The President of the Office of Electronic Communications, as a regulator of the telecommunications market, expects mobile telecommunications operators to fulfil those duties.

One of the tasks of the President of UKE is to protect customer interests, including by ensuring uniform rules for using mobile telecommunications services in the Union as well as compliance with the law - acts and recommendations of the EU related to pursuit of digital single market within the EU. For this purpose UKE has carried out intensive works in cooperation with operators in order to develop a single, coherent position favourable for the consumers.

Legal acts of the EU, BEREC guidelines and adopted intra-EU arrangements provide a precise explanation for the operators on the proper way of implementing new roaming solutions and describe in which cases possible restrictions may appear for their subscribers.

All operators should adapt their roaming offers to the binding legal provisions specifying that domestic offers, including  free packets of minutes, SMS and MMS and unlimited offers granted domestically, should be reflected in relation to connections made in the EU during foreign travels within the EU.

The President of UKE is receiving official notifications of solutions adopted by mobile operators,  which will be reviewed by the regulator within the time-limit prescribed in the regulation. These documents should include a description of the way of billing customers travelling within the EEA, a description of the adopted Fair Use Policy and the tools allowing the operators to determine if their customers use roaming services in a way similar to domestic usage.

If it is established that operators do not comply with their obligations set in the regulation, the President of UKE will request them to immediately stop the infringement and will take all necessary activities under the current law to enforce it, including the possibility to impose financial penalties.

Customers of the Polish operators should familiarise themselves with the current price lists before travelling abroad. Each and every operator is obliged to inform its subscribers about new rules and price lists which will be in force after June 15, 2017.

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    INTRODUCTION
    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    INTERNATIONAL ACTIVITY
    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).


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    CONTACT
    Contact details representatives of the Office of Electronic Communications (UKE).
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