The President of the Office of Electronic Communications (UKE) in consultation with the Police Headquarters, State Fire Service Headquarters and provincial units of Medical Rescue Services, provided a solution enabling dispatchers of emergency services to obtain faster and more direct information about the location of a caller (telephone) who is in need of help. The solution is based on using Location and Information Platform of UKE (PLI-CBD).
The solution prepared by the President of UKE, was tested and proved its reliability during UEFA EURO 2012. It provides the user with information about the location of a caller after sending a query to the PLI-CBD system. It will be used by the emergency services until all units of the Police, Fire Services and Emergency Medical Services have one integrated Emergency Notification IT System. The solution provided by UKE is also used by support services operating other emergency numbers.
Standardized access to location data, available to many emergency support services greatly increases the efficiency of the organised response to threats to life, public health and safety. On average the PLI-CBD database processes location data for approximately 133 thousand calls to emergency numbers daily, which makes about 4 million calls per month.
From March 31, 2011, the President of UKE has been managing the PLI-CBD, which is part of the national Emergency Notification IT System. The platform is used to provide systems and services responsible for receiving the emergency calls with location data for telephone lines (fixed and mobile) used to dial an emergency number.
Thanks to the PLI-CBD the response time of statutory emergency services shortened, as the system allows rescuers to immediately locate the place from which the emergency call was made. In case of a landline connection, it is the address of the NTP (phone), whereas in mobile connections a mobile phone provides the system with its geographical coordinates.
We want to remind the main emergency numbers for calls from land-line and mobile networks:
112 - nationwide emergency number
997 - Police
998 - State Fire Service
999 - Ambulance