Punctuality of non-registered (i.e. regular) mail and parcel delivery - UKE

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Punctuality of non-registered (i.e. regular) mail and parcel delivery


2011-10-21

Article 55 of the Postal Act from 12 June 2003 (consolidated text from 2008, OJ No 189, item 1159 with further alterations) imposes on the President of UKE an obligation to carry out yearly studies on the quality of the universal postal services (i.e. services provided by the public operator, Poczta Polska S.A.) at least with regard to the delivery punctuality, and subsequently to publish the results.

Hereunder are presented the aggregated results of the research on the punctuality of deliveries of regular letters and postal parcels by Poczta Polska in domestic traffic for the years 2007-2010, as well as the most recent quarterly results of the ongoing studies on the punctuality of deliveries of regular letters. These studies allow to scrutinise whether Poczta Polska fulfils the delivery punctuality targets defined in the Annex 2 to the Ordinance of the Minister of Infrastructure from 9 January 2004 concerning the conditions of offering universal postal services (Official Journal No 5, item 34 with further alterations). The studies encompass the entire cycle of the circulation of postal items. That is, in the case of letters, it is the time from the moment of depositing them in the outbound letterbox to the moment they are delivered to the addressee, while in the case of parcels, it is the time from the moment they are deposited at a post office to the moment of their delivery.

Letters

Delivery Time

(D+n)*

Delivery Punctuality Target**

Results

2007

2008

2009

2010

I Q

2011

II Q

2011

Priority

D+1

82%

77.2%

66.3%

52.7%

53.4%

60.5%

64.5%

D+2

90%

95.6%

88.5%

83.9%

82.6%

87.6%

90.1%

D+3

94%

98.5%

94.0%

94.0%

93.2%

95.4%

96.0%

Economy

D+3

85%

80.6%

67.2%

69.9%

67.7%

72.3%

75.7%

D+5

97%

96.7%

94.6%

93.3%

90.6%

94.8%

95.3%

 

Postal parcels

Delivery Time

(D+n)*

Delivery Punctuality Target**

Results***

VII-XI 2007

V-IX 2008

IV 2009 - IV 2010

Priority

D+1

80%

57.80%

57.75%

56.20%

Economy

D+3

90%

84.30%

93.25%

97.61%

The green colour indicates reached delivery punctuality targets, whereas the red colour indicates the targets which were not reached.

* ‘D’ indicates the day of the conclusion of contract for a service defined as receipt, transport and delivery of a postal item, ‘n’ indicates the number of days which passed between the day of sending and the day of delivery of the item (only working days included).

** The share of postal items delivered in the prescribed period, counted from the day of sending till the day of delivery (the number of postal items delivered within the prescribed period and on the dates preceding it) compared to the total number of sent postal items expressed in percentage points.

*** The results of studies from the period 2007-2008 cannot be the basis of evaluation of yearly indicators of the punctuality of postal services, since these studies did not encompass the entire 12-month period. They do, however, reveal the tendencies in offering its services by Poczta Polska.

The results indicated in the above table show that:

  • in the years 2009-2010, only half of priority letters sent using the services of Poczta Polska reached the addressee on the following day, and in the first half of 2011 this result faced only a minor improvement,
  • Poczta Polska in the 2010 did not reach any of the targets concerning the punctuality of letter deliveries foreseen in the ordinance of the Minister of Infrastructure, whereas at least two targets can be reached in 2011 (D+2 and D+3 for priority letters),
  • in the years 2007-2010 slightly more than half of priority postal parcels sent via Poczta Polska was delivered to the addressee one day after sending, which means that the target specified in the Ordinance was not met.
  • from 2008 onwards Poczta Polska has been fulfilling the target for the economy class postal parcels, and the result achieved in the period IV.2009-IV.2010 exceeded this target. Furthermore, in almost 98% of cases this kind of parcels were reaching the addressee on the third day after their posting.

The process of the studies on the postal items delivery punctuality is invariably audited by an independent research institution (The National Institute of Telecommunications). The results of the audits to date indicate that the preparation and the process of research are in accordance with the relevant obligatory standards. The full information concerning the research procedure can be found in the following documents:

  • The instructions on the carrying out and the control of research on the punctuality of postal items deliveries for the Research Institution,
  • The methodology of the carrying out and the control of the research on the punctuality of postal parcels.

These documents are available in the Office of Electronic Communications.

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