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Out-of-court settlement of consumer disputes

Did you get a high phone, internet, TV bill? The operator did not consider the complaint? The post office lost your parcel and does not want to pay the cost? You have a chance for an amicable solution to the dispute. We will help you resolve a dispute with a service provider free of charge and without unnecessary formalities!

Certificates awarded by the President of UKE
Certificates awarded by the President of UKE

Orange Polska, T-Mobile Polska, Aero2 and PANWYBIERAK.PL are winners of this year's edition of the Certificates of the President of UKE.

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Reporting form for postal operators

Obligation to submit reports on postal activity for 2016

In connection with the obligation to submit to the President of UKE annual reports on postal activity in the previous year, below we present the most important information related to the fulfilment of the above-mentioned duty.

Amended price list of universal service of Poczta Polska S.A.
Amended price list of universal service of Poczta Polska S.A.

The Office of Electronic Communications considered a proposal to amend the universal service price list submitted on December 2, 2016 by Poczta Polska.

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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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    Contact details representatives of the Office of Electronic Communications (UKE).
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