Rules to increase the protection of subscribers using value added services.
On 4 December 2011 amendments to the Telecommunications Act on the protection of subscribers using value added services are partly entering into force. We need to wait another 5 months until the rest of the rules will enter into force.
The new provisions specify, inter alia, information obligations imposed on providers of Premium Rate services. Among others, it is about how customers are informed about price of SMS or voice calls and how this information is presented in advertisements.
The price of the service is to be presented in large font on a clear background, so as everyone knows the price of one SMS sent or a phone call. A person using Premium Rate service has also to obtain clear massage when a service is done on a subscription basis. The service provider has to allow for immediate cancellation of the subscription, too. It has to be simple and free of charge.
In addition, value added service provider is obliged to, each time before calculating the charge for the phone call, inform, free of charge, the end user of the public telecommunications network on the price per minute for a call to the number of the service or its total price.
For other provisions to ensure better subscriber protection the legislators provided for a six month vacatio legis period. Therefore, they will enter into force in 2012. According to them, the provider of publicly available telecommunications services shall at the request of the subscriber: