On 26 October, at the initiative of the President of UKE Magdalena Gaj, a Memorandum on cooperation aimed at improving the quality of services available in the telecommunications market was signed. In addition to the President of UKE, the memorandum was signed by undertakings operating in the telecommunications market, representatives of chambers of commerce, and academic institutions.
The President of the Office of Electronic Communications and the other signatories to the Memorandum intend to work together to achieve the objectives set to the Member States by the European Commission. The tasks identified by the Commission include: ensuring clear and transparent contractual terms, publication of comparable information on the indicators referring to the availability and quality of services as well as introduction of minimum requirements for the quality of service (QoS).
- Providing consumers with the highest quality of telecommunications services and reliable information about the parametres of these services is one of the most important tasks of the President of the Office of Electronic Communications. I think that the Polish solution in this area, consisting in co-regulation of the market initiated by us has many advantages, which in the near future will bring many benefits to both consumers and the signatories of the Memorandum - emphasised Magdalena Gaj, President of the Office of Electronic Communications.
Signatories of the Memorandum
During a conference at the Office of Electronic Communications the Memorandum on the quality of service was signed by: the President of UKE, undertakings operating in the telecommunications market: Exatel S.A., INEA S.A., Interkam s.c., Netia S.A., Niezależny Operator Międzystrefowy Sp. z o.o., P4 Sp. z o.o., Polkomtel Sp. z o.o., Polska Telefonia Cyfrowa S.A., Polska Telefonia Komórkowa Centertel Sp. z o.o., PSTD Sp. z o.o., Systemics PAB Sp. z o.o., Telefonia Dialog Sp. z o.o., Telekomunikacja Polska S.A., TK Telekom Sp. z o.o. and UPC Polska Sp. z o.o., and the Polish Chamber of Electronic Communication, the National Chamber of Electronics and Telecommunications as well as Łódź University of Technology, Warsaw University of Technology, Wrocław University of Technology, the Institute of Communications, the Institute of Bioorganic Chemistry of the Polish Academy of Sciences - the Poznan Supercomputing and Networking Centre.
- I am very happy with so much interest from both the scientific community and the operators, representatives of industry associations and chambers. All of you have been very actively involved in the process of consultation of the draft memorandum, for which I thank you - said President Magdalena Gaj.
Scope of joint activities
By entering into the Memorandum on the quality of service, the Signatories decided to carry out joint actions aimed at::
Quality of service indicators
The next stage of cooperation will be the establishment of the Working Group composed of representatives of the Signatories to the Memorandum, whose task will be to develop a list of quality of service indicators and commonly agreed methodologies for their measurement and calculation, in order to provide consumers with access to complete and comparable information on the quality of telecommunications services.
The list of proposed quality of service indicators initially includes: waiting time for connection to the public telecommunications network, waiting time for connection with the operator's helpline, time of removal of damage or failure, the rate of complaints about the correctness of invoices and supplementation of pre-paid amounts.
Indicators for telephony are complemented by: the rate of unsuccessful calls and call set-up time. In addition, for Internet services the following parameters are offered: data transmission error rate, data transmission speed achieved in both directions, and transmission delay (transmission time in one direction).
The Memorandum is an initiative open to all
The Memorandum on cooperation aimed at improving the quality of services available in the telecommunications market is an open initiative. The Office of Electronic Communications encourages all those who take care of improving the quality of services available on the Polish telecommunications market to join in the actions.