Consumer Issues - UKE

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Consumer Issues

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2015-03-19
Plakat Sprawdzaj co podpisujesz_800
The President of UKE warns - before you sign, read the contract!

The President of UKE constantly receives information and complaints from subscribers regarding unfair and insidious trade practices. Those relate to the practices of sales representatives of different operators, in particular the fixed telephony services, who mislead the subscribers into signing new contracts for the provision of telecommunications services, resulting in porting a phone number to a new operator.

2015-03-16
Telefon stacjonarny
Guidebook for Consumers - telecommunications services

The UKE President informs about the consumer rights and obligations towards the provider of telecommunications services.

2015-03-13
19176
Activities of UKE for the benefit of consumers

Thanks to the interventions and mediation proceedings carried out by the President of UKE, in 2014 the Office recovered 1 434 670,69 PLN for the consumers.

2015-02-25
nie oddzwaniaj
UKE warns - call back with caution!

The Office of Electronic Communications receives signals from subscribers and telecommunications entrepreneurs themselves about a disturbing phenomenon, which recently has been used by fraudsters again. 


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    INTRODUCTION
    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    INTERNATIONAL ACTIVITY
    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).


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    CONTACT
    Contact details representatives of the Office of Electronic Communications (UKE).
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